Return & Refund Policy

Updated: August 19, 2026

Our promise

We want you to love your Covelume light. If for any reason you’re not 100% happy, we’ll make it right.

Returns

Product Protection Plan – Premium Refund Terms

1、Effective upon purchase. The Product Protection Plan attached to your order takes effect immediately upon successful payment, with coverage commencing from the moment of purchase.
2、Premium non-refundable. As the insurance coverage is activated and provided at the time of purchase, the premium is deemed fully incurred at that point. Accordingly, the premium is non-refundable in any circumstance, including but not limited to order cancellation, return, exchange, or refund.
3、Refund calculation. Where a refund is applicable, the refund amount shall be calculated based solely on the item price actually paid. The premium paid for the Product Protection Plan shall not be included in, or form part of, the total refund amount.

You have 30 days from the date of delivery to return your item for a refund or exchange.

To be eligible:

Item must be in new, unused condition with original packaging.
Include your order number or receipt.
We can’t accept returns on gift cards or clearance items.

How to start a return

Email us at isabellanorthalzdn04915@hotmail.com with your order number and reason for return.
We’ll send you an RMA number and return shipping instructions.
Pack the item securely and ship it back to us.

Return shipping costs are on you, unless we sent the wrong item or the product arrived defective.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval. Approved refunds will be processed back to your original payment method within 5–10 business days.

Your bank may take a few extra days to show the credit — that’s on them, not us.

Damaged or defective items

If your light arrives damaged or doesn’t work as expected, contact us within 48 hours of delivery. Take a photo of the damage (and the packaging) and send it to isabellanorthalzdn04915@hotmail.com. We’ll send you a replacement or issue a full refund.

Cancellations

Change your mind? You can cancel your order within 24 hours of placing it. After that, we may have already packed and shipped your light.

Questions?

Email us at isabellanorthalzdn04915@hotmail.com and we’ll respond within one business day.