Return & Refund Policy
Return & Refund Policy
Return & Refund Policy
Updated: August 19, 2026
Our promise
We want you to love your Covelume light. If for any reason you’re not 100% happy, we’ll make it right.
Returns
You have 30 days from the date of delivery to return your item for a refund or exchange.
To be eligible:
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Item must be in new, unused condition with original packaging.
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Include your order number or receipt.
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We can’t accept returns on gift cards or clearance items.
How to start a return
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Email us at bobbygrimesullam1994wnk@outlook.com with your order number and reason for return.
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We’ll send you an RMA number and return shipping instructions.
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Pack the item securely and ship it back to us.
Return shipping costs are on you, unless we sent the wrong item or the product arrived defective.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval. Approved refunds will be processed back to your original payment method within 5–10 business days.
Your bank may take a few extra days to show the credit — that’s on them, not us.
Damaged or defective items
If your light arrives damaged or doesn’t work as expected, contact us within 48 hours of delivery. Take a photo of the damage (and the packaging) and send it to bobbygrimesullam1994wnk@outlook.com. We’ll send you a replacement or issue a full refund.
Cancellations
Change your mind? You can cancel your order within 24 hours of placing it. After that, we may have already packed and shipped your light.
Questions?
Email us at bobbygrimesullam1994wnk@outlook.com and we’ll respond within one business day.